List of Illustrations
List of Figures
List of Tables
Preface
Abbreviations
Introduction
Part I: Historical Overview
1 Germania: Origins and Progress to World War I
2 Retreat: The German Problem and Its Painful Resolution
3 Boom and Bust
4 Good Times, Hard Times in the Postwar Era
Part II: Product, Distribution, and Expense Management
5 Product Development: The Actuarial Problem and Individual Insurance
6 Product Development: Group, Bene?ts, and Reinsurance
7 Spreading the Word
8 Selling Insurance
9 Administration: Process and People
10 Managing Administrative Expenses: Regionalization and Automation
11 Burdens of Corporate Citizenship: Regulation and Taxes
Part III: Investments
12 Investing the Premiums: Asset Management to the Mid-Twentieth Century
13 Flexibility and Quality: George Conklin’s Legacy
Part IV: Mutuality and Performance
14 Swimming against the Tide
Appendix
Notes
Bibliography
Index
About the Authors